General Information and uncategorised FAQ
- What is Walletory?
- Is Walletory licensed and regulated?
- Is Walletory free?
- How can I contact Customer Support?
- What are your operating hours?
- How do I provide feedback or lodge a complaint?
ANNOUNCEMENTS
Registration & Onboarding
- Is there an age limit to open an account?
- What documents do I need for Individual account registration and verification (KYC)?
- What documents do I need for Business account registration and verification (KYC)?
- How to take a selfie during the onboarding process
- How long does the registration and verification process take?
- I have not received an email confirming my registration
Account Information & Management
- Can I open multiple accounts?
- How can I open an additional wallet?
- What is a Primary wallet?
- How can I change my Primary wallet?
- How many wallets can I make within my account?
- Can I change my account type?
Payments processing FAQ
Compliance & Safety
- Is Walletory a regulated company?
- My account is suspended/locked. Why is it, and how can I reactivate it?
- How do I update my personal information (e.g., address, phone number, email)?
- How do you protect my personal data?
- What are your security measures?
- What is KYC/AML and why is it required?
Fraud & Scam Prevention
- How do I know if the email I have received from Walletory is genuine?
- What should I do if there are unrecognised transactions in my Walletory account?
- What should I do if I suspect fraudulent activity on my account, or I see an unauthorised transaction on my statement.
- How to prevent becoming a victim of fraud
- What is a Kill Switch?
- How to activate the Kill Switch